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This job description defines the functional duties, rights and responsibilities of a technical support specialist.

Sample job description for a specialist in the IT service and material support department of the information technology department

I. General provisions

This Job Description defines the areas of activity, job responsibilities, rights, responsibilities and relationships of the Specialist of the IT Service and Material Support Department of the Information Technology Department.
The specialist of the IT Service and Material Support Department (hereinafter referred to as the Specialist) is directly subordinate to the head of the IT Service and Material Support Department.
The admission, appointment and dismissal of a Specialist from his position is carried out by Order of the Chairman of the Board after approval of the candidacy in the prescribed manner.
In his activities, the Specialist is guided by the following documents:
- Legislation of Ukraine;
- Charter of the Company;
- Long-term development plan of the Company;
- Orders, instructions and instructions of the General Director of the Company;
- Internal labor regulations of the Company;
- Operating Regulations regulating the implementation of the main functions of the Information Technology Department and the IT Service and Material Support Department;
- Instructions for record keeping;
- Regulations on the Information Technology Department;
- This Job Description.
A specialist must know and use in his work:
- Basic network technologies;
- Operating systems of the Windows family;
- Principles of building information systems;
- Principles of building communication systems;
- Rules and regulations of labor protection, safety, industrial sanitation and fire protection.
The specialist must have the following skills:
- Use of PC and application programs;
- Technical support for users;
- Repair and maintenance of computer and office equipment.
A person with at least 1 year of experience in the field of computer information technology is appointed to the position of Technical Support and Communications Specialist.

_________________________________________________________________.

II. Job responsibilities

Carry out current and future tasks of the Department.
Provide operational support to users.
Ensure the functionality or quick replacement of user equipment.
Develop proposals for the formation of plans for the long-term development of the Department.
Perform your duties, tasks and functions of the Department in a timely and efficient manner.
When organizing work on technical support of the Company’s structural divisions to ensure their effective operation in the local electronic network, the Specialist must:
- Perform work to service users of the Company’s local electronic network in the prescribed manner.
- Monitor the operation of public office equipment (printers, copying equipment) and promptly take measures to repair it and supply consumables.
When organizing work to provide the Company’s structural divisions with the necessary computer, copying and other electronic office equipment, the Specialist must:
- Carry out work to analyze and summarize the needs of the Company’s structural divisions in computer, copying and other electronic office equipment.
- Develop proposals on the quality, quantity, composition and configuration of equipment necessary to automate the work of the Company’s structural divisions, and submit them for consideration by the Company’s management.
- Provide computers and copying equipment to the workplaces of Company employees in the prescribed manner.
- Organize the performance of maintenance work on the Company’s computer equipment and copying equipment in the prescribed manner.
- Carry out work on upgrading computer equipment in the prescribed manner.
- Carry out selective monitoring of compliance with operating rules by users of computing, copying and other electronic office equipment.
When organizing work to provide the Company with telephone and other electronic communications, the Specialist must:
- Providing technical assistance and advice to the Company’s branches in organizing communications.
- Provide connection of telephone equipment to end users.
_________________________________________________________________.
_________________________________________________________________.

III. Rights
The specialist has the right:

Get acquainted with draft decisions of the Company's management concerning the activities of the Department.
Make proposals for improving work related to the duties provided for in this Job Description.
Make proposals for the development of documents regulating the activities of the Department in the prescribed manner.
Develop draft contracts and submit them to the Company management for approval.
In case of violation of the rules for operating hardware and software, raise the issue of taking disciplinary and other measures and sanctions against the perpetrators;
Obtain functions and access rights to information when working with a corporate automated information system, as defined by the “Instructions for ensuring the safety of trade secrets.”
Do not fulfill orders given orally without written or electronic approval from the head of the Information Technology Department.
_________________________________________________________________.
_________________________________________________________________.

IV. Responsibility

Monitoring the fulfillment of the duties assigned by this instruction to the Specialist is carried out by the Head of the IT Service and Material Support Department and/or the Head of the Information Technology Department.
The imposition of disciplinary sanctions for poor quality, untimely or dishonest performance of one’s duties is carried out on the basis of an order from the General Director.
In accordance with the distribution of rights and responsibilities established by this Job Description, the Specialist bears disciplinary responsibility for:
- Inappropriate or untimely performance of one’s job duties as provided for in this Job Description within the limits determined by the current labor legislation of Ukraine;
- Offenses committed in the course of carrying out their activities;
- Causing material damage to the Company - within the limits determined by the current labor, criminal and civil legislation of Ukraine;
- Failure to comply with decisions made by the Company’s management bodies on issues within the competence of the Specialist;
- Failure to comply with instructions and orders of the General Director and senior management relating to the activities of the Specialist;
- Disclosure of trade secrets;
- Disclosure of confidential information that became known in the course of official activities;
- Unreliability of information provided at the request of the Company’s management, as well as at the request of employees of other structural divisions of the Company, with the exception of cases related to the participation of the Company’s Internal Security Service.

To provide a modern level of service, the company needs a specialist responsible for information technology. To hire a professional who will be able to perform the required amount of work, it is important to correctly draw up a job description for an IT department specialist in the organization.

It should take into account the level of education and training in the field of information technology. In addition, this document contains a job description as well as details about the job responsibilities and required skills.

Description of job tasks

The responsibilities of an IT specialist typically involve designing, operating, or supporting the operation of technology products. Not limited to working for technology companies, information technology (IT) professionals can work with any business, agency, or organization that uses technology or manages large amounts of information. Regardless of the sector in which they work, IT professionals typically provide services related to software, hardware, databases, web resources, networks and enterprise systems.

An IT specialist's job description may include responsibilities for network management, software development, and database administration. IT professionals may also provide technical support to a business or organization's employees and train non-technical workers on how to use information systems. Advanced information technology specialists can develop systems and evaluate the effectiveness of resources already in use or new programs being implemented. They also determine the practicality of changes and modifications to systems.

IT professionals may also work with external partners, including consultants, agencies and vendors, to arrive at the most appropriate system or integration of multiple structures if this is part of the IT specialist's job description.

Because IT tools are constantly changing, professionals must stay aware of new technologies and the potential effectiveness of these advances on their current system. For this purpose, the company can organize advanced training and retraining.

Requirements for hiring

Typically, to perform the duties of an IT department specialist, employers prefer to hire candidates with secondary vocational education or a bachelor's degree. Managerial positions are often accepted with a master's degree. Among the most popular specialties:

Computer Science.
Computer science.
Mathematics.
Mechanical engineering.
Statistics.
Operations research, etc.

Some continuing education certificates can help improve your job prospects. For example, training on working with systems from Oracle, Cisco and Microsoft.

If the job involves increased responsibility, experience in the field or with systems may be required. Very often, when holding a competition for a vacancy, applicants are given a trial task to assess the level of professionalism and skills.

Range of tasks to be solved

Information technology specialists work in positions that use computer information systems. The responsibilities of an IT department specialist include working with both software applications and computer equipment. Experience with multiple programming languages and a variety of software and hardware is often required. Also, services performed by information technology specialists may include handling hardware and software problems or monitoring networks and databases.

How to write a job description for an IT specialist?

The job description of an IT department specialist is the main document defining the rights and responsibilities between the employee and the organization. A well-drafted document will help attract the most qualified candidates for an open position. Possible job options include the following:

IT-specialist.
Senior IT Specialist.
Head of IT department.
An IT professional certified in a specific area.
Part-time IT specialist.
IT support specialist.

The level of responsibility and knowledge requirements for candidates must be specified here. An IT specialist job description outlines the activities and responsibilities required for the job so that applicants can determine whether they are qualified for a particular job.

Document structure

In order to regulate the relationship between the company and the employee, a job description of the IT specialist must be drawn up. A sample of such a document must include a number of required sections:

The general part is a description of the unit, the hierarchy of subordination.
Requirements for the position - level of education, experience, qualification requirements.
Objectives - description of the main job responsibilities.
Functions - a list of specific tasks performed by an employee.
Information - additional provisions for employee interaction inside and outside the organization.
Rights - a description of the basic rights of the employee.
Responsibility - a description of the main responsibilities of an IT department specialist and the consequences of their failure to fulfill them.
Additions and changes - a field for noting changes, if they were made to the instructions.
I have read the instructions - full name, signature and date of reading the document (usually coincides with the date of the employment order).

In addition to these sections, the structure of the document can be supplemented as needed. In budgetary organizations (for example, the job description of an IT specialist at a school) additionally prescribes a list of regulations for work, ethical aspects of work, as well as daily routine regulations.

Section "Position Requirements"

Required and preferred skills are listed here. This may include information about education, previous work experience, certifications and technical skills. Soft skills (for example, communication skills) and personality traits that are needed to successfully perform professional tasks may also be indicated.

Please note that a list of skills and requirements that is too long may discourage potential qualified candidates. Try to keep the section short but concise and relevant to keywords and terms in sufficient detail.

Section "Goals"

Depending on what functionality is expected to be entrusted to a particular specialist, a number of fundamental areas for IT specialists can be identified, each of which requires specific knowledge and skills:

Help Desk: A specialist is usually available 24/7 to provide advice and assistance to anyone using a computer in the organization. He receives phone calls for help and responds to problems. Most of the time, an IT specialist can solve problems remotely; in particularly difficult cases, they can travel to the site.
Network Administration: An IT professional is responsible for maintaining the day-to-day operations of a computer network. Its job is to make sure that network systems can communicate.
Security: An IT professional is involved in developing software to prevent cyber attacks. An information security specialist develops software, such as data encryption programs and firewalls, to protect an organization's computer systems and networks.
Database Analysis: An IT professional uses specialized software to organize, manage, and store data (financial information, shipping documents, purchase orders, payroll records, or administrative expenses). The DBA provides this information to users in the organization and sets up security procedures to prevent unauthorized access.
Cloud computing: moving data storage to the cloud. An IT professional is the architect of the cloud infrastructure that meets an organization's unique requirements.
Software Development: This specialist works with other IT departments to create programs that perform specific tasks.
Software Engineer: Tests and installs systems on computers.
Analyst, Business Analyst: A technical specialist takes data that a company stores on its computer or in the cloud and converts it into charts and tables.

Section "Functions"

The “Functions” section is the most important part of the description in the job description of an IT specialist in the Republic of Kazakhstan (in terms of competencies). Here you can see tasks that are performed on a regular basis. Examples of functional descriptions include the following:

Assess infrastructure on a regular basis to ensure its continued operation.
Managing the daily operations of the IT department.
Developing new strategies and IT procedures to increase efficiency, improve workflow, and improve customer satisfaction.
Coordinate the needs of internal IT professionals and remote employees, suppliers and contractors.
Protecting customer data from outside penetration using encryption, secure data storage and other necessary means.
Assist in installing new equipment and software and training employees in its use.
Management and supervision of departmental quotas.
Development of proposals for possible updates and changes in the IT department.

Final provisions

Depending on the volume and nature of the work of an IT specialist, the amount of his remuneration is established. According to Rostrud, the average salary in the information technology industry in Russia is 40,000 rubles.

Thus, an employee of this unit is a fairly highly paid specialist, the organization of whose activities requires increased attention. Given the rapid development of information technology, the range of tasks of the IT department may change. For more flexible regulation, it is recommended to review the job description together with the employee and supplement it with points taking into account the tasks and level of development of the IT sector.

Job description of a specialist in the Information Technology Department.

General provisions:

Job Title:

Chief specialist of the Information Technology Department.

Accountable:

Director of the organization.

Department name:

Information Technology Department.

Main functions for this position:

Responsible for the smooth and efficient operation of the organization’s information infrastructure;
Responsible for the implementation of information security of the organization;
Responsible for coordinating the work of employees of the automation department and other departments of the organization;
Monitoring the performance of computers and computer peripherals;
Help, ongoing guidance and user training;
Development and implementation of proposals for the development and improvement of software;
Creation of a system for automating the collection, control, consolidation and storage of information about the organization’s activities;
Information exchange with third parties;
Information-analytical and normative-reference support for the organization’s activities.

Features of the position:

Higher education;
At least two years of work experience;
Professional knowledge and skills in handling computer equipment, knowledge and skills of a programmer;
The ability to concentrate, despite frequent distractions, and to work on several problems simultaneously is required;
Ability to not lose sight of small details;
Must be able to withstand intense work under stressful conditions;
Must have a good level of skills in work organization, decision making, working with people and communication when working with employees of the organization and clients.

Scope of management work: —

Number of controlled persons: —

External contacts:

tax and other regulatory authorities (in accordance with the law), clients.

Internal contacts:

management, accounting and reporting department, active and passive operations departments.

Level of competence in decision making:

Consequences of errors:

Errors in the performance of duties can lead to conflict situations between the organization and clients, to material and moral losses of the organization and clients.

Access to confidential information:

Primary activity:

Installation and maintenance of computer equipment: servers and workstations, peripheral equipment and office equipment ( printers, scanners, etc.);
Purchase, modernization and maintenance of computer equipment, software installation;
Distribution of computing power between servers and workstations;
Checking the condition of office equipment and computer peripherals;
Planning of purchases of consumables;
Correcting minor breakdowns or organizing repairs for serious faults;
Local area network administration;
Monitoring the status of the network topology and the technical condition of the network infrastructure ( cables, network adapters, routers, hubs);
Control over the interface of communication systems with computer technology ( operation of electronic PBX, modems, leased lines and other communication systems);
Planning and ensuring measures to comply with computer security;
Distribution of user access rights on servers in accordance with their job responsibilities;
Planning and implementation of measures to prevent unauthorized access of unauthorized persons to the organization’s information infrastructure;
Planning and implementation of measures to prevent intentional and unintentional inappropriate use of computer equipment by employees of the organization;
Planning and implementation of measures to backup the organization’s information;
Monitoring the relevance of databases: Restoring system functionality after failures;
Maintaining the necessary archive: daily archive ( ) and cumulative archive ( on the server and a copy on removable media);
Maintenance of software for analyzing accounting information and generating reports;
Contacts with employees of automation departments of control structures ( tax authorities, etc.) to clarify controversial issues;
Training and consultation of organization employees with office software;
Maintaining a current level of knowledge in the use and operation of office equipment among users.

Discussion/agreement between the employee and the management representative:

I hereby certify that I have received a copy of the above job description and have had the opportunity to discuss this job description with a management representative prior to obtaining approval: and I agree to the requirements of this job description without reservation.

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Business nowadays has a very dynamic structure, so it is based on various types of communication technologies that contribute to its successful development and establishment. In all areas of business, different, most effective technologies are used. If an enterprise acquires such an information system, then one can observe effective control, analysis of the company’s activities, and decision-making based on relevant and comprehensive information. In addition, you can maintain control over the resources of the enterprise, over business processes, carry out successful management, make changes to the structure of the company, respond to any changes that occur and, if necessary, provide timely assistance.

An IT manager performs many functions related to the implementation of information technology. In addition to managing the IT department, he is obliged to: introduce the system into the production structure, adapt it to the specific conditions already existing in the company. In addition, the system must be set up in such a way that it can easily be adapted to any changes that contribute to the successful development of the business, as well as increase the efficiency of all actions that the company will take to carry out its activities.

Other responsibilities of an IT manager include the selection of tools and resources for automation, while the manager must find an opportunity to solve all issues related to setting up and using the system in production at the lowest cost. It is the manager who is responsible for full automation in several areas of production. These include: managing network equipment, coordinating the operation of servers, as well as corporate applications, storing and protecting information, managing all PCs on the territory of the organization, as well as coordinating the support service.

So, speaking about the areas of activity of an IT manager, we can make the following definition: he has two mandatory components of his work - technological support and social management activities.

The information system and its operation must fully satisfy all the needs that employees need. In addition, each individual user must have a good understanding of its structure, learn all the operating rules, be subject to the distribution of responsibilities, and also receive their own measure of responsibility for maintaining the operation and functioning of the entire system.

There are certain requirements for an information technology manager regarding his education. For example, he must have a higher technical education, as well as the necessary work experience in this field. The requirements regarding his personal qualities also have special specifics, for example, he must have analytical and systematic thinking, the ability to teach, have his own opinion and the ability to defend it. Also, the manager must be able to understand the essence of the processes for transmitting information, as well as regarding solving problems that arise for the end user. The automation strategy and personal work must also be skillfully synthesized by such a specialist.

The main goal for an IT manager is that he uses the most advanced technologies in order to automate the management of the entire organization. To achieve his work goals, he must be able to complete the job at a minimum cost. It determines how the corporate work culture will be formed.

The position of IT manager belongs to the category of employees performing managerial duties.

This position can be obtained by a citizen who has a higher or secondary education, vocational education, knowledge of information systems and technologies, carries out management efficiently and competently, and has at least three years of work experience.

An IT manager must know the following:

have a good understanding of regulatory and methodological materials regarding the organization of automated control systems;
understand hardware, networking and software;
have the proper level of knowledge in the field of network tools and system management;
organization of planning, as well as operational management of production;
understand the structure of production, have a good knowledge of production, as well as functional intra-structural connections;
understand the setup of tasks, as well as the structure of their algorithms;
understand the basics of design and data analysis, as well as programming;
have knowledge of IT and information processes;
master the basics of management;
have adequate knowledge of a foreign language;
know social psychology and socio-technological systems;
understand the basics of economics, skillfully organize the production process, as well as labor, and carry out successful management;
have the proper level of knowledge in the field of information legislation;
know the basics of labor legislation;
have knowledge of the rules of labor protection standards, as well as safety precautions when working in production.

The job responsibilities of an IT manager are as follows:

Be able to identify tasks for implementing an information system, direct developments, and apply the information system itself.
To select the most harmonious and balanced combination between the needs of the user and the capabilities of the information system itself.
The manager must create the basis for an information system of a methodological type.
He is responsible for planning the preparation of documents for the project, calculating the amount of total payment for the information system and ensuring its successful operation.
Draw up contracts with partners who act as suppliers and contractors.
Ensure supervision of all work carried out regarding the setup and maintenance of the information system.
The manager carries out:

Providing control and installation of software according to programs.
Plan where the company's resources will be directed.
Manage user requests regarding service.
Adjust and make changes, manage requests for changes made, confirm and schedule any necessary changes, and prioritize requests.
Manage the composition of the management system, which includes: control over the entire infrastructure, which is carried out by supporting all the necessary information regarding the resources necessary for operation; providing information regarding the current situation and history of each component within the entire infrastructure; interaction of infrastructure parts.
Reliability Assurance Management.
Elimination of all identified problems and disruptions in the operation of services used by the enterprise.
Ensures continuous operation of the system, and also takes prompt action to eliminate any sudden violations or errors.
The manager analyzes the changes occurring in the automation of production, and also takes into account all measures for proactive management.
Manages the development of new instructions, manuals and other regulatory materials that apply to the operation of information systems.
The manager draws up the necessary reports, thinks through and puts forward proposals for modernizing and improving the information system.

An IT technology manager has certain rights in the area of his activities. For example, he has the right to receive the following information:

Examine the documentation defining his rights, as well as responsibilities in the position he occupies, examine the criteria for assessing the quality of the performance of all job duties.
Has the ability to offer management various options for improving activities that are related to the current job description.
The manager has the right to personally request data on documents that are needed in order to complete the task assigned to him. In addition, he can ask his assistant about this or entrust this task to the head of the department.
This person has every right to put forward demands in relation to the management of the enterprise regarding the provision of all needs, and the creation of decent organizational and technical conditions, thanks to which the company’s activities will be successfully carried out.

The IT manager has certain responsibilities. Occupying his position in the work team, he is obliged to:

He undertakes to be responsible for actions related to the performance or failure to fulfill his direct duties, in accordance with the job descriptions put forward by current legislation.
Responsible for all legal violations that occur during the period of his work. Administrative, criminal or civil liability may be applied to him, in accordance with the requirements put forward by the current legislation of the country.
The manager is responsible for any material damage and losses incurred by the enterprise. The scope of application of liability is also determined by the current law on labor and civil liability.

This section provides an opportunity to familiarize yourself with samples of job descriptions in the section “IT, computers, working on the Internet” and examples of how to fill them out. The relevance of the information provided corresponds to all changes in the legislation of the Russian Federation as of the year.

>Job description for IT department specialist

This job description defines the functional duties, rights and responsibilities of a technical support specialist.

Sample job description for a specialist in the IT service and material support department of the information technology department

I. General provisions

This Job Description defines the areas of activity, job responsibilities, rights, responsibilities and relationships of the Specialist of the IT Service and Material Support Department of the Information Technology Department.
The specialist of the IT Service and Material Support Department (hereinafter referred to as the Specialist) is directly subordinate to the head of the IT Service and Material Support Department.
The admission, appointment and dismissal of a Specialist from his position is carried out by Order of the Chairman of the Board after approval of the candidacy in the prescribed manner.
In his activities, the Specialist is guided by the following documents:
— Legislation of Ukraine;
— Charter of the Company;
— Long-term development plan of the Company;
— Orders, instructions and instructions of the General Director of the Company;
— Internal labor regulations of the Company;
— Operating Regulations regulating the implementation of the main functions of the Information Technology Department and the IT Service and Material Support Department;
— Instructions for record keeping;
— Regulations on the Information Technology Department;
— This Job Description.
A specialist must know and use in his work:
— Basic network technologies;
— Operating systems of the Windows family;
— Principles of building information systems;
— Principles of building communication systems;
— Rules and regulations of labor protection, safety, industrial sanitation and fire protection.
The specialist must have the following skills:
— Using a PC and application programs;
— Technical support for users;
— Repair and maintenance of computer and office equipment.
A person with at least 1 year of experience in the field of computer information technology is appointed to the position of Technical Support and Communications Specialist.

__________________________________.

II. Job responsibilities

Carry out current and future tasks of the Department.
Provide operational support to users.
Ensure the functionality or quick replacement of user equipment.
Develop proposals for the formation of plans for the long-term development of the Department.
Perform your duties, tasks and functions of the Department in a timely and efficient manner.
When organizing work on technical support of the Company’s structural divisions to ensure their effective operation in the local electronic network, the Specialist must:
— Perform work to service users of the Company’s local electronic network in the prescribed manner.
— Monitor the operation of public office equipment (printers, copying equipment) and promptly take measures to repair it and supply consumables.
When organizing work to provide the Company’s structural divisions with the necessary computer, copying and other electronic office equipment, the Specialist must:
— Carry out work to analyze and summarize the needs of the Company’s structural divisions in computer, copying and other electronic office equipment.
— Develop proposals on the quality, quantity, composition and configuration of equipment necessary to automate the work of the Company’s structural divisions, and submit them for consideration by the Company’s management.
— Provide computers and copying equipment to the workplaces of the Company’s employees in the prescribed manner.
— Organize the performance of maintenance work on the Company’s computer equipment and copying equipment in the prescribed manner.
— Carry out work on upgrading computer equipment in the prescribed manner.
— Carry out selective monitoring of compliance with operating rules by users of computing, copying and other electronic office equipment.
When organizing work to provide the Company with telephone and other electronic communications, the Specialist must:
— Providing technical assistance and advice to the Company’s branches in organizing communications.
— Provide connection of telephone equipment to end users.
_________________________________________________________________.
_________________________________________________________________.

III. Rights
The specialist has the right:

IV. Responsibility

Monitoring the fulfillment of the duties assigned by this instruction to the Specialist is carried out by the Head of the IT Service and Material Support Department and/or the Head of the Information Technology Department.
The imposition of disciplinary sanctions for poor quality, untimely or dishonest performance of one’s duties is carried out on the basis of an order from the General Director.
In accordance with the distribution of rights and responsibilities established by this Job Description, the Specialist bears disciplinary responsibility for:
— Inappropriate or untimely performance of one’s job duties provided for by this Job Description within the limits determined by the current labor legislation of Ukraine;
— Offenses committed in the course of carrying out their activities;
— Causing material damage to the Company - within the limits determined by the current labor, criminal and civil legislation of Ukraine;
— Failure to comply with decisions made by the Company’s management bodies on issues within the competence of the Specialist;
— Failure to comply with instructions and orders of the General Director and senior management regarding the activities of the Specialist;
— Disclosure of trade secrets;
— Disclosure of confidential information that became known in the course of official activities;
— Unreliability of information provided at the request of the Company’s management, as well as at the request of employees of other structural divisions of the Company, with the exception of cases related to the participation of the Company’s Internal Security Service.

874 General provisions

874.1 This job description is the main regulatory and organizational document establishing the functions, rights and responsibilities, responsibilities of an information technology specialist, regulating the organization of his activities, the procedure for business interaction with officials of structural divisions of XXX.

874.2 This job description is a document of direct effect, comes into force from the date of approval and is mandatory for execution by the employee from the moment of familiarization with signature.

874.3 Appointment to a position and dismissal from a position are carried out by order of the director of branch XXX.

874.4 The information technology specialist is directly subordinate to the leading information technology specialist, or, in his absence, to the head of the information technology department of the branch “XXX - XX” (________) XXX.

874.5 The information technology specialist is functionally subordinate to the deputy head of DIT for branch development.

1.6 An information technology specialist may replace the leading information technology specialist of the information technology department of the branch during his absence.

875 Goals and job responsibilities

875.1 The activities of an information technology specialist are aimed at achieving the following goals:

875.1.1User support in the branch;

875.1.2 Ensuring the operation of the local computer network of the branch;

875.1.3 Ensuring the operation of IT equipment, including computers, printers, scanners, network devices (hubs, bridges, switches, etc.)

875.1.4 Ensuring the operation of standard system software (operating systems, office software products, other products developed outside the enterprise and used as standard software);

875.2 To achieve established goals, an information technology specialist performs the following duties:

875.2.1 Carry out preventive maintenance on IT equipment;

875.2.2 Carries out the commissioning, repair and modernization of IT equipment;

875.2.3 Participates in setting tasks for installation work to be carried out by a third-party organization to expand and reorganize the local computer network;

875.2.4 Installs, configures and updates operating systems, office applications, and other standard software;

875.2.5 Consults users on the operation of IT equipment and software installed at their workplaces;

875.2.6 Fulfills user requests in the branch.

876 Performance evaluation indicators

The activities of an information technology specialist are assessed based on the following indicators:

3.1 Accuracy, quality and timely execution of received requests from departments, absence of user complaints;

3.2 Execution of individual work plans.

877 General corporate standards

The activities of an information technology specialist are regulated by general corporate standards reflected in the following documents:

877.1 Internal labor regulations;

877.2 Enterprise standard “Business etiquette. Corporate dress code standard"

877.6 Regulations on the protection of personal data of employees XXX;

877.7 Regulations on the information technology department (ITO) of the XXX branch;

877.8 This job description.

An information technology specialist has the following rights necessary to perform his functional duties:

5.1 Receive any information required to perform your tasks from the management and employees of the XXX branch;

5.2 Independently assess the feasibility and technical feasibility of making changes to the configuration of computer equipment and system software settings.

879 Responsibility

The information technology specialist is personally responsible to the director of the branch for failure to fulfill or improper performance of his functional duties in achieving established goals, as well as improper use of the rights granted to him:

— in accordance with the current labor legislation of the Russian Federation, internal regulations, and employment contract, the employee bears disciplinary liability;

— in accordance with the agreement on full individual financial liability, the employee bears financial responsibility.

880 Requirements for an employee when hiring

881 Dictionary of special terms and abbreviations

The instructions fully reflect the content and specifics of the activities of this official.

882 Familiarization sheet

I have read the job description and accept obligations to comply with the performance standards established therein. I received a copy of the job description.

How to write a job description for an information technology manager (IT manager)

First of all, in the conditions of fierce competition and information rivalry, it is necessary to describe the restrictions that will apply to the information technology manager while working in the organization and after leaving it. This will provide a basis to protect the interests of the company in court and protect the employee from negligence. The security of information to which the hired person will have full access should be one of the priorities when writing instructions.

Among other things, your IT manager must have management skills and a talent for training others and resolving conflict issues. This employee will constantly have to deal with other people’s questions regarding the use of hardware and software, so requirements for candidates should be presented at the interview stage. This important point must be reflected in the job description.

In addition to the responsibilities and restrictions, the IT manager must have broad rights, since he, as a specialist belonging to the category of management personnel, will have to independently solve complex problems. If a manager is forced to constantly coordinate his actions with his superiors, you will not get the rate of renewal that is required in the modern world. In this regard, the job description must describe the chain of command, including for the probationary period, until trust in the employee is confirmed by his actual actions.

Mainly, the information technology manager, of course, must have the appropriate qualifications, which should be reflected so that the personnel officer has grounds to refuse a candidate without specialized technical education or the necessary work experience.

1. General Provisions

1.1. The position of chief specialist of the financial and economic department (hereinafter referred to as the chief specialist) belongs to the group of municipal service positions in the “specialists” category.

1.2. The chief specialist reports directly.

1.3. A person with a higher economic education in his specialty and at least a year/years of experience in municipal service (civil service) or at least a year/years of work experience in his specialty is appointed to the position of chief specialist.

1.4. The chief specialist is appointed to the position and dismissed by order.

1.5. The chief specialist must know:

— The Constitution of the Russian Federation;

— Budget Code of the Russian Federation and other regulatory legal acts regulating budget legal relations and the budget process;

— normative legal acts regulating the organization of local self-government, municipal service, anti-corruption, placement of municipal orders;

— management and management methods;

— the procedure for maintaining records and drawing up reports on the economic and financial activities of the institution;

— the procedure for concluding and processing municipal contracts;

— regulations and instructions for office work of local government bodies;

— structure of local government bodies;

— the procedure for the formation and execution of the budget;

— the procedure for maintaining accounting and reporting;

— issues of socio-economic forecasting, labor relations;

— issues of trade and consumer services for the population;

— the procedure for maintaining municipal statistics;

— fundamentals of labor and labor protection legislation of the Russian Federation;

— internal labor regulations;

— rules and standards of safety, industrial sanitation and fire protection;

1.6. The chief specialist must have the following professional skills:

— qualified work planning;

— organizing and ensuring the implementation of tasks;

— effective planning of working time;

— prevention and resolution of conflicts;

— preparing a business letter;

— practical application of regulatory legal acts;

— ability to control processes and analyze performance results;

— effective and consistent organization of work on relationships with organizations, government bodies, and the population;

— effective cooperation with colleagues;

— adapting to changes in the situation and applying new approaches to solving emerging problems;

- working with official documents.

2. Job responsibilities

The chief specialist is obliged to:

2.1. Comply with the Constitution of the Russian Federation, federal constitutional laws, federal laws, other regulatory legal acts of the Russian Federation, laws and other regulatory legal acts, the Charter and other municipal legal acts and ensure their implementation.

2.2. Carry out orders, instructions and instructions from superiors in the order of subordination of managers, issued within the limits of their official duties and powers, in full and on time. Do not carry out illegal orders. When receiving from the relevant manager an order that, in his opinion, is unlawful, provide to the manager who gave the order a written justification for the illegality of this order, indicating the provisions of regulatory legal acts that may be violated in the execution of this order. If the manager confirms this order in writing, refuse to execute it.

2.3. Respect the rights and legitimate interests of citizens and organizations when performing official duties.

2.4. Maintain the level of qualifications necessary for the proper performance of job duties and master modern working methods.

2.5. Not to disclose information that constitutes state or other secrets protected by federal laws, as well as information that has become known to him in connection with the performance of official duties, including information relating to the private life and health of citizens or affecting their honor and dignity.

2.6. Give testimony and make statements regarding information containing state or other secrets protected by law, only in connection with a criminal case initiated or in other cases directly provided for by law, having warned about this in writing.

2.7. Protect state and municipal property, including those provided to him for the performance of official duties, and the property of other employees.

2.8. Annually submit information on your income, property and property-related obligations, as well as information on income, property-related obligations of your spouse and minor children.

2.9. Report the renunciation of Russian citizenship on the day of renunciation of Russian citizenship or the acquisition of citizenship of a foreign state on the day of acquisition of citizenship of a foreign state.

2.10. Comply with restrictions, fulfill obligations, and not violate the prohibitions established by the Federal Law “On Municipal Service in the Russian Federation” dated March 2, 2007 N 25-FZ and other federal laws.

2.11. Report personal interests in the performance of official duties that could lead to a conflict of interest, and take measures to prevent such a conflict, as well as to prevent any possibility of a conflict of interest.

2.12. Notify the prosecutor's office or other government bodies about all cases of any persons contacting him in order to induce him to commit corruption offences.

2.13. Participate:

— in developing forecasts of socio-economic development for the long, medium and short term;

— in the development and implementation of measures for the financial recovery of the economy, support and protection of the interests of producers of goods, performers of works and services of the settlement;

— in preparing proposals on the main directions of credit policy, improving the state of settlements and payments;

— in the preparation of local targeted programs;

— in the development of measures aimed at the formation and implementation of investment policy;

— in financing investment programs;

— in studying the problem of financing federal and regional programs in the territory;

— in the preparation of documentation for the provision and financing of federal and regional programs;

— in the development of draft legal acts of local government bodies and officials;

— in developing proposals for the development of tax legislation in;

— in the development and implementation of measures to improve the structure of local budget expenditures, ensuring economical and rational spending of budget funds.

2.14. Exercise, within its competence, control over the implementation of regulations, legislative and executive initiatives in the field of financing federal and regional programs in the territory, the state of accounting for financing and the targeted use of funds from the federal and regional budgets.

2.15. Organize and implement the development of budget projects.

2.16. Exercise constant control over the targeted use of budget funds.

2.17. Interact with state and municipal financial control bodies.

2.18. Prepare reports on budget execution in terms of expenses within your competence.

2.19. Ensure the conclusion of contracts within the limits of budget obligations in accordance with current legislation.

2.20. Submit draft regulations for consideration, issue instructions, issue orders on issues within its competence.

2.21. Consider appeals and applications from citizens and legal entities, make decisions within their competence.

2.22. Plan your work, report on the work done.

2.23. Supervise the work of subordinate employees.

3. Rights

The chief specialist has the right:

3.1. To familiarize himself with the documents establishing his rights and responsibilities for the position being filled in the municipal service, the criteria for assessing the quality of performance of official duties and the conditions for promotion.

3.2. To provide organizational and technical conditions necessary for the performance of official duties.

3.3. For wages and other payments in accordance with labor legislation, legislation on municipal service and an employment agreement (contract).

3.4. For rest, ensured by establishing the normal length of working (service) time, providing days off and non-working holidays, as well as annual paid leave.

3.5. To receive, in the prescribed manner, information and materials necessary for the performance of official duties, as well as to make proposals for improving the activities of the local government body, the election commission of the municipality.

3.6. To participate on your own initiative in a competition to fill a vacant position in the municipal service.

3.7. For advanced training in accordance with the municipal legal act at the expense of the local budget.

3.8. To protect your personal data.

3.9. To familiarize himself with all the materials of his personal file, with reviews of professional activities and other documents before adding them to his personal file, as well as to attach his written explanations to his personal file.

3.10. To associate, including the right to create trade unions, to protect their rights, socio-economic and professional interests.

3.11. To consider individual labor disputes in accordance with labor legislation, to protect their rights and legitimate interests in the municipal service, including appealing their violations to the court.

3.12. For pension provision in accordance with the legislation of the Russian Federation.

3.13. Monitor the work of subordinate employees, give them orders within the framework of their official duties and demand their strict execution, make proposals to management for their encouragement or imposition of penalties.

3.14. Sign and endorse documents within your competence.

3.15. After prior written notice, perform other paid work unless this would result in a conflict of interest.

4. Responsibility

4.1. The chief specialist is responsible for failure to perform or improper performance of his official duties; for actions or inaction leading to violation of the rights and legitimate interests of citizens; for disclosing state secrets, as well as information that became known to him in connection with the performance of official duties in accordance with the Federal Law “On Municipal Service in the Russian Federation” dated March 2, 2007 N 25-FZ.

4.2. The chief specialist bears financial responsibility for property damage caused to the employer.

4.3. The chief specialist bears disciplinary liability for untimely completion of tasks, orders, instructions and instructions of superiors in the order of subordination of managers, with the exception of illegal ones; for untimely consideration, within the limits of their official duties, of appeals from citizens and public organizations, as well as institutions and organizations, state bodies and local governments.

4.4. The chief specialist bears disciplinary, civil, administrative and criminal liability if he carries out an unlawful assignment.

4.5. For committing corruption offenses, the chief specialist bears criminal, administrative and disciplinary liability.

8. Indicators of efficiency and effectiveness of professional work activities

8.1. The effectiveness and efficiency of the professional performance of the chief specialist is assessed in accordance with the following indicators: .

I CONFIRM:

_______________________________

_______________________//

"_____" _______________ 20___

JOB DESCRIPTION

Chief specialist in the department

1. General Provisions

1.1. This job description defines and regulates the powers, functional and job responsibilities, rights and responsibilities of the chief specialist in the department (hereinafter referred to as the Company).

1.2. The chief specialist in the department is appointed and dismissed in accordance with the procedure established by current labor legislation by order of the head of the Company.

1.3. The chief specialist in the department belongs to the category of specialists and reports to the Company.

1.4. A person who has:

higher professional education in the specialty “Building Design” or higher professional education and professional retraining in the direction of “Design of Buildings and Structures”;
work experience in the specialty for at least 3 years;
advanced training at least once every 5 years and the availability of a qualification certificate for compliance with the position held.

1.5. The chief specialist in the department should know:

laws and other regulatory legal acts of the Russian Federation in the field of urban planning activities;
administrative methodological and regulatory documents on the design, construction and operation of facilities;
prospects for the development of architectural and construction design;
design methods;
organization, planning and economics of design and engineering surveys;
advanced domestic and foreign experience in design and construction;
technical, economic, environmental and social requirements for the facilities being designed;
basics of labor organization during design;
building regulations;
standards, technical specifications and other regulatory documents for the development and execution of design estimates and other technical documentation;
basics of standardization and patent science;
economics and organization of construction;
Copyright;
software systems and types of automation tools for design and computational work;
basics of labor legislation;
labor safety rules.

1.6. The chief specialist in the department is obliged to:

timely respond to requests from other employees in the area of professional activity, provide the required information in full;
treat other employees objectively, evaluate their contribution to achieving the organization’s goals based on the results of their work, regardless of personal attitudes;
comply with established deadlines for completing tasks and instructions;
provide assistance to work colleagues in solving problems of their activities in the event that assistance can lead to a qualitative improvement in performance results;
continuously improve your professional level;
honestly and conscientiously fulfill the duties assigned to him;
keep the property in use safe and sound;
to contribute in every possible way to the formation and strengthening of a favorable moral and psychological climate in the team;
keep official and commercial secrets;
comply with confidentiality rules when working with personal information of organization employees, internal labor regulations, labor protection, safety precautions, industrial sanitation and fire protection.

1.7. The chief specialist in the department is guided in his activities by:

local acts and organizational and administrative documents of the Company;
internal labor regulations;
rules of labor protection and safety, ensuring industrial sanitation and fire protection;
instructions, orders, decisions and instructions from the immediate supervisor;
this job description.

1.8. During the period of temporary absence of the chief specialist in the department, his responsibilities are assigned to.

2. Job responsibilities

The chief specialist in the department performs the following labor functions:

2.1. Develops the most important design decisions for a separate section (part) of the project.

2.2. Organizes patent research to ensure the patent purity of new design solutions and their patentability.

2.3. Prepares proposals for the use of the most progressive and cost-effective competitive design solutions in the project.

2.4. Generates tasks for the development of sections (parts) of the project and issues them to the performers.

2.5. Checks the compliance of the developed design solutions with the given assignment.

2.6. Provides technical guidance for the development of sections (parts) of the project using design automation tools and participates in resolving issues related to these sections (parts) at all stages and phases of design, construction, commissioning of facilities and development of design capacities.

2.7. Participates in the coordination of design decisions and in discussion of the project in higher organizations and examination bodies.

2.9. Taking into account the actual state of construction, prepares proposals for making changes to the working documentation when new regulatory documents are put into effect.

2.10. Analyzes and summarizes experience in the design, construction and operation of constructed facilities, and on this basis prepares proposals for improving the design and implementation of measures to improve the technical and economic level of design solutions.

2.11. Prepares reviews and conclusions on rationalization proposals and inventions, draft standards, technical specifications and other regulatory documents related to design and construction.

2.12. Takes part in the examination of projects, preparation of publications and drawing up applications for inventions, seminars and conferences in his specialty.

2.13. Manages employees subordinate to him.

In case of official necessity, the chief specialist in the department may be involved in the performance of his official duties overtime, in the manner prescribed by the provisions of federal labor legislation.

The chief specialist in the department has the right:

3.1. Get acquainted with draft decisions of the Company's management relating to its activities.

3.2. Submit proposals for improvement of work related to the responsibilities provided for by this job description for management's consideration.

3.3. Attend meetings of committees and working groups, and other meetings of employees in the area of activity.

3.4. Participate in discussions of issues related to the activities of the structural unit.

3.5. If necessary, interact with employees of all structural divisions of the Company.

3.6. Request personally or on behalf of the immediate supervisor from department heads and other specialists information and documents necessary to perform their job duties.

3.7. Sign and endorse documents within your competence.

3.8. Involve specialists from all (individual) structural divisions in solving the tasks assigned to him (if this is provided for by the regulations on structural divisions, if not, with the permission of the head of the Company).

3.9. Demand that the management of the geological organization provide assistance in the performance of their official duties and rights.

3.10. Act on behalf of a structural unit and represent its interests in relations with other structural units of the Company within its competence.

3.11. Represent the structural unit in relations with external organizations in the area of activity within its competence.

3.12. Conduct official correspondence with structural divisions of the Company and external organizations on issues related to advanced training, training and development of personnel.

3.13. Make your own decisions about planning your working time.

4. Responsibility and performance evaluation

4.1 The chief specialist in the department bears administrative, disciplinary and material (and in some cases provided for by the legislation of the Russian Federation - criminal) responsibility for:

4.1.1. Failure to carry out or improperly carry out official instructions from the immediate supervisor.

4.1.2. Failure to perform or improper performance of one's job functions and assigned tasks.

4.1.3. Illegal use of granted official powers, as well as their use for personal purposes.

4.1.4. Inaccurate information about the status of the work assigned to him.

4.1.5. Failure to take measures to suppress identified violations of safety regulations, fire safety and other rules that pose a threat to the activities of the enterprise and its employees.

4.1.6. Failure to ensure compliance with labor discipline.

4.1.7. Offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.

4.1.8. Causing material damage and/or losses to the organization or third parties associated with actions or inactions during the performance of official duties.

4.2. The assessment of the work of the chief specialist in the department is carried out:

4.2.1. By the immediate supervisor - regularly, in the course of the employee’s daily performance of his labor functions.

4.2.2. By the certification commission of the enterprise - periodically, but at least once every two years, based on documented results of work for the evaluation period.

4.3. The main criterion for assessing the work of the chief specialist in the department is the quality, completeness and timeliness of his performance of the tasks provided for in these instructions.

5. Working conditions

5.1. The working hours of the chief specialist in the department are determined in accordance with the internal labor regulations established by the Company.

5.2. Due to production needs, the chief specialist in the department may go on business trips (including local ones).

I have read the instructions ______/____________/ “__” _______ 20__

I. General provisions
This instruction applies to a technical specialist in the information technology department of an enterprise and is developed in accordance with:
— Qualification directory for positions of managers, specialists and other employees.
Resolution of the Ministry of Labor and Social Development of the Russian Federation dated August 21, 1998 No. 37 (as amended on 01/02/00).
1.1. This job description defines the functional duties, rights and responsibilities of a technical support specialist.
1.2. A person with at least 2 years of experience in a similar position is appointed to the position of technical support specialist.
1.3. A technical support specialist is appointed and dismissed by order of the director of the enterprise.
1.4.The technical support specialist reports directly to the boss
information technology support department.
1.5.The main performance indicators are:
1.5.1. organization of uninterrupted operation of peripheral equipment:
printers, multifunctional devices, print servers, faxes, telephones,
scanners, copiers, monitors, keyboards, mice, etc.;
1.5.2. Restoring the functionality of IT hardware and equipment within the time limits specified in the “Access Level Agreement”;
1.5.3. maintaining the cable network system (SCS) of your branch in order;
1.5.4.organization of warranty repair of computer equipment;
1.5.5. timely replenishment of the reserve of consumables and equipment;
1.5.6. Formation of a procurement budget for the month, no later than the 25th day of each month;
1.5.7. Formation of a procurement budget for the week, no later than Wednesday of each week.
II. Job responsibilities
Technical Support Specialist:
2.1. Supports the operation of user workstations.
2.2. Conducts routine maintenance of equipment.
2.3. Monitors the performance of software on user workstations.
2.4. Organizes the purchase and receipt of equipment with the preparation of the necessary documents.
2.5. Monitors the availability and operational status of anti-virus systems.
2.6. Plans and implements a security strategy to protect data and shared network resources, including folders, files, and printers.
2.7. Plans and implements a strategy to audit network events to detect and resolve security violations. Manages resources and controls their use.
2.8. Schedules and performs regular backups to ensure rapid recovery of critical data.
2.9. Plans, creates, and maintains user and group accounts to ensure that each user can log on to the network and have access to needed resources.
2.10. Monitors the standardization of software and equipment of user workstations. Removes software not approved by the IT department. Together with the system administration group, develop a standard set of software. Conduct preliminary testing.
2.11. Accepts requests for maintenance of services (Help Desk). Performs them according to established regulations.
2.12. Maintains equipment records in 1C in accordance with established regulations. Conducts inventory according to department orders.
2.13. Moves equipment between employees, warehouses and branches.
2.14. Accepts applications for the purchase of equipment (“IT Application”). Checks that they are filled out correctly and that the necessary approvals are available.
2.15. Installs, configures, and maintains all software products used in the branch.
2.16. Performs other work of varying degrees of complexity related to the functioning of a computer system and applied mathematics. provision
2.17. Brings his innovations, comments and suggestions regarding the work of the IT department to the head of the IT support department.
2.18. Plans his work and reports promptly to the head of the IT support department.
2.19. Carry out orders from the Head of the IT Department and the Head of the IT Support Department.
2.20. Coordinates work plans with the head of the IT support department.
2.21. Improves his professional level with the help of special courses, senior system administrator, as well as self-study.
2.22.Improves the computer literacy of company employees. Participates in the development of instructions and training of company employees.
III. Rights
A technical support specialist has the right to:
3.1. Get acquainted with the draft decisions of the enterprise management concerning its activities;
3.2. Submit proposals for improvement of work related to the responsibilities provided for in this instruction for consideration by management;
3.3. Demand and receive information and documents from all structural divisions of the enterprise on issues within its competence;
3.4. Require the management of the enterprise to provide assistance in the performance of their official duties and rights.
3.5. Make proposals for improving the quality management system;
3.6. Participate in activities aimed at correcting and preventing inconsistencies in the quality management system.
IV. Responsibility
The Technical Support Specialist is responsible for:
4.1. For failure to perform (improper performance) of one’s job duties as provided for in this job description, within the limits determined by the current labor legislation of the Russian Federation.
4.2. For committing an offense in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.
4.3. For causing material damage - within the limits determined by the current labor, criminal and civil legislation of the Russian Federation.
4.4. For untimely and poor-quality execution of documents on behalf of the director of the enterprise, improper record keeping in accordance with current rules and instructions, as well as the use of information by department employees for non-official purposes.

Job description of a specialist in the Information Technology Department.

Access to confidential information:

Primary activity:

Installation and maintenance of computer equipment: servers and workstations, peripheral equipment and office equipment (printers, scanners, etc.);
Purchase, modernization and maintenance of computer equipment, software installation;
Distribution of computing power between servers and workstations;
Checking the condition of office equipment and computer peripherals;
Planning of purchases of consumables;
Correcting minor breakdowns or organizing repairs for serious faults;
Local area network administration;
Monitoring the status of the network topology and the technical condition of the network infrastructure (cables, network adapters, routers, hubs);
Control over the interface of communication systems with computer equipment (operation of electronic telephone exchange, modems, leased lines and other communication systems);
Planning and ensuring measures to comply with computer security;
Distribution of user access rights on servers in accordance with their job responsibilities;
Planning and implementation of measures to prevent unauthorized access of unauthorized persons to the organization’s information infrastructure;
Planning and implementation of measures to prevent intentional and unintentional inappropriate use of computer equipment by employees of the organization;
Planning and implementation of measures to backup the organization’s information;
Monitoring the relevance of databases: Restoring system functionality after failures;
Maintaining the necessary archive: daily archive (on the server and a copy on removable media) and cumulative archive (on the server and a copy on removable media);
Maintenance of software for analyzing accounting information and generating reports;
Contacts with employees of automation departments of control structures (tax authorities, etc.) to clarify controversial issues;
Training and consultation of organization employees with office software;
Maintaining a current level of knowledge in the use and operation of office equipment among users.

Discussion/agreement between the employee and the management representative:

I hereby certify that I have received a copy of the above job description and have had the opportunity to discuss this job description with a management representative prior to obtaining approval: and I agree to the requirements of this job description without reservation.

If the documents were useful, please give them a “like”:

874 General provisions

874.2 This job description is a document of direct effect, comes into force from the date of approval and is mandatory for execution by the employee from the moment of familiarization with signature.

874.3 Appointment to a position and dismissal from a position are carried out by order of the director of branch XXX.

874.5 The information technology specialist is functionally subordinate to the deputy head of DIT for branch development.

1.6 An information technology specialist may replace the leading information technology specialist of the information technology department of the branch during his absence.

875 Goals and job responsibilities

875.1 The activities of an information technology specialist are aimed at achieving the following goals:

875.1.1User support in the branch;

875.1.2 Ensuring the operation of the local computer network of the branch;

875.1.3 Ensuring the operation of IT equipment, including computers, printers, scanners, network devices (hubs, bridges, switches, etc.)

875.1.4 Ensuring the operation of standard system software (operating systems, office software products, other products developed outside the enterprise and used as standard software);

875.2 To achieve established goals, an information technology specialist performs the following duties:

875.2.1 Carry out preventive maintenance on IT equipment;

875.2.2 Carries out the commissioning, repair and modernization of IT equipment;

875.2.3 Participates in setting tasks for installation work to be carried out by a third-party organization to expand and reorganize the local computer network;

875.2.4 Installs, configures and updates operating systems, office applications, and other standard software;

875.2.5 Consults users on the operation of IT equipment and software installed at their workplaces;

875.2.6 Fulfills user requests in the branch.

876 Performance evaluation indicators

The activities of an information technology specialist are assessed based on the following indicators:

3.1 Accuracy, quality and timely execution of received requests from departments, absence of user complaints;

3.2 Execution of individual work plans.

877 General corporate standards

The activities of an information technology specialist are regulated by general corporate standards reflected in the following documents:

877.1 Internal labor regulations;

877.2 Enterprise standard “Business etiquette. Corporate dress code standard"

877.6 Regulations on the protection of personal data of employees XXX;

877.7 Regulations on the information technology department (ITO) of the XXX branch;

877.8 This job description.

An information technology specialist has the following rights necessary to perform his functional duties:

5.1 Receive any information required to perform your tasks from the management and employees of the XXX branch;

5.2 Independently assess the feasibility and technical feasibility of making changes to the configuration of computer equipment and system software settings.

879 Responsibility

— in accordance with the current labor legislation of the Russian Federation, internal regulations, and employment contract, the employee bears disciplinary liability;

— in accordance with the agreement on full individual financial liability, the employee bears financial responsibility.

880 Requirements for an employee when hiring

881 Dictionary of special terms and abbreviations

The instructions fully reflect the content and specifics of the activities of this official.

882 Familiarization sheet

I have read the job description and accept obligations to comply with the performance standards established therein. I received a copy of the job description.

Job description of an operation specialist in an IT company

I APPROVED

CEO

CJSC Quorum Telecom

Kovrigin A.V.

""__________200 g.

Job description

Operations Specialist

(Job title)

1. General Provisions

1.1 This job description defines the functional duties, rights and responsibilities of the Operations Specialist.

1.2 An operation specialist is appointed and dismissed in accordance with the procedure established by current labor legislation by order of the General Director.

1.3 The Operations Specialist reports directly to the Group Leader; during the absence of the specified superior person, the employee reports to the person replacing the Group Leader.

1.4 The operating specialist in his work is guided by:

orders and instructions of the Company’s management;
current regulatory and regulatory documents, operating instructions and other technical documentation for the systems being serviced;
internal labor regulations;
regulations on the division;
this job description;
other internal regulatory documents of the Company.

1.5 An employee who has:

education not lower than secondary;
meeting the qualification requirements set out in clause 3;
Practical experience in the field of software development, testing and maintenance for more than 1 year.

2. Job responsibilities

2.1 The Operations Specialist is responsible for the performance and results of the following basic functions:

monitoring the functioning of the AS, detection and prompt elimination of failures in the functioning of the AS;
registration of service requests from AS users in the Operation Log;
registration in the Operation Log and on the Notice Board of malfunctions in the functioning of the AC;
identifying problems and generating responses to user requests;
performing routine checks of the functioning of the NPP;
recording the results of routine checks in the Operation Log;
identification of failures in the functioning of the AS;
identifying the causes of failures in the functioning of the AS;
prompt elimination of failures in the functioning of the AS;
generation of explanatory notes on failures in the operation of the AS;
escalating critical issues to management;
consulting clients on the use and operation of the software;
analysis of the functioning of the AS with the generation of reports based on the results of the analysis;
carrying out work on commissioning the software;
participation in the development of operational documentation for software.

3. Qualification requirements

3.1 The operating specialist must have the skills and know:

Windows family of operating systems;
knowledge of the UNIX operating system;
Structured Query Language (SQL);
software for communication and information exchange;
programming skills in one of the high-level languages;

3.2 The operation specialist must have experience working as a software consultant, implementer or network administrator.

3.3 The operating specialist must speak a foreign language (English) to the extent necessary to read technical documentation.

3.4 An operation specialist must have the following business and personal qualities:

discipline and diligence;
responsibility;
communication skills;
goodwill;
analytic skills;
desire and ability to learn new things;
high efficiency;
effectiveness;
stress resistance.

4.1 The operating specialist has the right:

make independent decisions when choosing ways to perform assigned work;
request from developers, testers and technical writers all the necessary information on the functioning of the system;
participate in meetings to identify the causes of software failures;
make proposals to improve the quality and operational characteristics of the serviced software;
make proposals to improve the efficiency and quality of work, including the automation of procedures;
take appropriate actions to eliminate the causes that create obstacles to the implementation of their functional duties;
undergo training at the company's expense in courses to improve professional knowledge;
make proposals to superior management to improve work related to functional responsibilities and the entire Company as a whole.

5. Responsibility

5.1 The operating specialist is responsible for:

improper performance of one's official duties;
poor quality or incomplete performance of regulatory functions;
untimely, incomplete and low-quality performance of work;
incorrect and (or) incomplete use of granted rights;
failure to comply with secrecy and confidentiality requirements for official information;
failure to comply with orders, instructions of the General Director and immediate management;
failure to comply with safety regulations, fire safety regulations and internal regulations;
causing material damage - within the framework of current labor, criminal and civil legislation.

6. Relationships

6.1 The operating specialist in his activities interacts with:

Head of the Operations Group and Head of the Department;
department employees;
software development groups, with testers and technical writers on the functioning of the software, identifying and resolving failures in the functioning of the software;
representatives of the UPU on the provision of payment acceptance services and to provide consultations on individual payments;
IT services of the Customer to coordinate the timing of work on updating the software, on issues of quality of service provision, as well as for horizontal escalation of failures in the IT infrastructure.

7. Working conditions

7.1 The operating mode of the Operation Specialist is determined in accordance with the Internal Labor Regulations.

The job description was developed in accordance with the Regulations on the unit.

AGREED

Head of Personnel Services

IT Department Job Descriptions

A job description, as Wikipedia writes, is a document regulating the production powers and responsibilities of an employee.
Job descriptions are developed by the head of the unit for his direct subordinates. Job descriptions for positions directly subordinate to him are approved by the head of the organization. For other positions, instructions are approved by the relevant deputies for the function. The first copy of the job description for each employee is kept in the personnel department, the second - with the head of the department, and the third - with the employee.
Job descriptions are developed in accordance with the regulations of the unit. A set of job descriptions covers all functions of the department and evenly distributes the workload between employees, taking into account their skill level. Each job description contains an unambiguous definition of how this job differs from all other jobs. Responsibility for ensuring that the organization is fully equipped with job descriptions lies with the head of the HR department.
There is no standard regulating the content and procedure for developing a job description, and therefore each organization has the opportunity to independently create a description of a particular position.

We tried to collect and summarize a list of instructions that may be useful in the IT department and this is what we came up with:

Job responsibilities of the head of the IT department

Job responsibilities of a 1C programmer

Job responsibilities of a software engineer

System Administrator Responsibilities

Job responsibilities of a systems engineer

Job responsibilities of a webmaster (web programmer)

Job responsibilities of an information security engineer

Important! There are no clear rules and standards that regulate the list of responsibilities of each specialist; therefore, each organization has its own. Responsibilities in an IT department can vary greatly depending on the profile and size of organizations. In one, the head of the IT department manages two dozen people, in another he can work for an entire staff, in some places he is responsible for information security, in others he simply monitors the smooth operation of equipment.
You can use the instructions on this page as basic templates for creating your own job descriptions.

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Sample job description for a specialist in the IT service and material support department of the information technology department

Description of job tasks

Requirements for hiring

Range of tasks to be solved

How to write a job description for an IT specialist?

Document structure

Section "Position Requirements"

Section "Goals"

Section "Functions"

Final provisions

General provisions:

Main functions for this position:

Features of the position:

Level of competence in decision making:

Access to confidential information:

Discussion/agreement between the employee and the management representative:

Sample job description for a specialist in the IT service and material support department of the information technology department

How to write a job description for an information technology manager (IT manager)

1. General Provisions

2. Job responsibilities

3. Rights

4. Responsibility

8. Indicators of efficiency and effectiveness of professional work activities

Access to confidential information:

Discussion/agreement between the employee and the management representative:

Job description of an operation specialist in an IT company

IT Department Job Descriptions

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